Mrcome (hereinafter referred to as "we", "this website" or "the company") respects your privacy and is committed to protecting any information you provide through our website [www.mrcome.com]. This policy explains how we collect, use, disclose and protect your personal information, as well as your rights under relevant laws.
1. Information We Collect
When you visit our website or use our services, we may collect the following types of information:
1.1 Information You Actively Provide:
Name, address, email address, phone number;
Account login information (username, password);
Payment information (collected only through third-party payment processors);
Order history and delivery information;
Customer service interaction records (including email, online chat, or phone records);
Feedback or product reviews.
1.2 Information Automatically Collected:
When you visit our website, we may automatically collect the following data:
IP address;
Browser type and device information;
Browsing behavior (e.g., pages viewed, clicks, duration of visit);
Referring website or link source;
Data collected by cookies and tracking pixels.
2. How We Use Your Information
We use your information for the following purposes:
Processing and shipping your orders;
Creating and managing your account;
Sending you order confirmations, shipping notifications, and refund notifications;
Providing customer support;
Sending you promotions, new product recommendations, and personalized marketing (if you have opted in);
Preventing fraud and misconduct;
Improving website content, layout, and user experience; and
Complying with applicable legal obligations.
3. Sharing & Disclosure
We do not sell your personal information. However, we may share your data with third parties in the following circumstances:
3.1 Sharing with Service Providers:
For example:
Logistics/courier service providers (for delivery);
Payment processors (Stripe, PayPal, etc.);
Email and marketing tool providers (such as Klaviyo, Mailchimp);
Website hosting and maintenance providers;
Analytics tool providers (such as Google Analytics).
3.2 Legal Requirements or Protection of Rights:
We reserve the right to disclose information in the following circumstances:
To respond to law enforcement agencies, court subpoenas, or legal process;
To prevent fraud, protect the rights of this website, or protect the safety of our users;
In the context of a merger, acquisition, or asset transfer (subject to reasonable confidentiality requirements).
4. Your Rights
If you live in California (CCPA):
Under the California Consumer Privacy Act (CCPA), you have the following rights:
Right of Access: Request to review the data we hold about you;
Right of Deletion: Request that we delete some or all of your personal data (subject to certain exceptions);
Right to Opt Out of Data "Sales": We do not sell your information, but you can choose to limit data sharing;
Right to Non-Discrimination: Exercising your privacy rights will not affect your ability to use the Services.
You can contact us by emailing support@mrcome.com.
5. Data Retention
We will retain your information for as long as necessary to provide our services, and may retain it longer as required by law (e.g., for tax, accounting, and fraud prevention purposes). When the information is no longer needed, we will securely delete or anonymize it.
6. Cookies & Tracking Technologies
We use cookies, pixel tags, and similar technologies for the following purposes:
Site functionality (e.g., shopping carts);
Analyzing user behavior (e.g., page clicks, dwell time);
Advertising and remarketing (e.g., Facebook Pixel, Google Ads);
Remembering login status or preferences.
You can set your browser to reject some or all cookies, but this may affect website functionality.
7. Data Security
We use reasonable technical and administrative measures to protect your information from unauthorized access, loss, misuse, or alteration, including:
SSL/TLS encryption;
Third-party payment processing;
Restricted access to user information;
Website backend security logs and firewall protection.
While we strive to protect your data, no method can guarantee 100% security. You understand and assume the associated risks.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect information from such users. If we discover that any information from a child has been collected, we will immediately delete it. If you believe we have mistakenly collected data from a child, please contact us at support@mrcome.com.
9. Third-Party Links
This website may contain links to third-party websites or services (e.g., social media platforms, payment processing platforms). These links are not under our control, and your visit to these websites is subject to their respective privacy policies. We are not responsible for their content or privacy practices.
10. International Transfers
If you are located outside the United States, please note that your information may be transferred to and processed in the United States. The level of privacy protection in the United States may not be the same as in your country, but we will implement appropriate safeguards.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect business, legal, or technological changes. We recommend that you review it regularly.
12. Contact Us
If you have any questions about this Policy, have a complaint, or wish to exercise your privacy rights, please contact us through the following means:
Company Name: HELIX FLUX COLLECTIVE INC
Address: 116 AGNES RD STE 200, KNOXVILLE, TN 37919, USA
Email: support@mrcome.com
Hours: Monday - Friday, 9 AM - 6 PM (PST)